Agreement to Terms
By accessing or using our services, you agree to be bound by these Terms of Service. These terms govern your use of our website, products, and services.
If you do not agree with any part of these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of any changes.
Our Services
We provide custom packaging solutions designed to meet your business needs:
- Custom packaging design and development
- Manufacturing of packaging materials and boxes
- Supply chain and logistics support
- Consulting services for packaging requirements
- International shipping and delivery coordination
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
Eligibility and Account
To use our services, you must be at least 18 years old and have the legal capacity to enter into binding contracts.
When creating an account or placing an order, you agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
Orders and Pricing
Quotations
Quote requests are non-binding. We will provide customized quotes based on your specifications, typically valid for 30 days unless otherwise stated.
Order Confirmation
Your order is confirmed only when we send you an order confirmation. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraud.
Pricing
All prices are quoted in USD unless specified otherwise. Prices are subject to change without notice. The price charged will be the price in effect at order confirmation.
Minimum Order Quantities
Certain products may have minimum order requirements (MOQ), which will be clearly communicated during the quotation process.
Payment Terms
Payment terms will be specified in your order confirmation. We accept various payment methods including wire transfer and credit cards.
Late payments may be subject to interest charges and may delay order processing. All payments are processed securely in accordance with industry standards.
Production and Delivery
Lead Times
Production lead times are estimates specified in your order confirmation. Actual times may vary based on order complexity, volume, and other factors.
Samples and Approval
We provide physical samples for your approval before production begins. Production will not commence until you approve the samples. Changes after approval may incur additional costs.
Shipping
We coordinate international shipping to your specified location. Shipping costs, delivery times, and customs duties are separate from product costs unless otherwise agreed.
Risk of Loss
Risk of loss and title for products pass to you upon delivery to the carrier, unless otherwise specified in writing.
Quality and Warranties
We manufacture products according to international quality standards and specifications. All products undergo quality control inspections before shipment.
We warrant that products will conform to approved specifications. This warranty is limited to replacement or credit for defective products. Claims must be made within 30 days of delivery with supporting evidence.
This warranty does not cover defects resulting from improper use, normal wear and tear, or modifications made by the buyer.
Intellectual Property
Your Content
You retain ownership of any designs, logos, or intellectual property you provide to us. You grant us a license to use your intellectual property solely for fulfilling your orders.
Our Content
All content on our website is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may not copy, modify, or distribute our content without permission.
Limitation of Liability
To the maximum extent permitted by law:
- Our total liability shall not exceed the amount you paid for the products or services giving rise to the claim
- We are not liable for indirect, incidental, special, consequential, or punitive damages
- We are not liable for lost profits, revenue, data, or business opportunities
These limitations apply even if we have been advised of the possibility of such damages.
Cancellations and Refunds
You may cancel an order before production begins. Cancellations after production has started may be subject to cancellation fees.
Refunds are provided only for defective products or orders that do not conform to approved specifications. Custom-made products are generally non-refundable unless defective.
Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, war, government actions, labor disputes, or transportation disruptions.
Dispute Resolution
In the event of any dispute arising from these terms or your use of our services, the parties agree to first attempt resolution through good faith negotiations.
These terms shall be governed by applicable law, and any disputes shall be resolved through binding arbitration or litigation as appropriate.
General Provisions
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms of Service, together with our Privacy Policy and any order confirmations, constitute the entire agreement between you and us regarding the use of our services.
Contact Us
If you have questions about these Terms of Service, please reach out:
Email: legal@omones.com
We're here to help clarify any aspect of our terms and conditions.